Shipping & Delivery Policy
last updated: 28 August 2026
A fully digital service
NeuroVidz sells prepaid credits for video and audio engagement analysis. Nothing physical is ever shipped, so there are no shipping charges, no couriers and no delivery addresses — your account is the delivery destination.
How credits are delivered
Credits are added to the signed-in account that made the purchase immediately after payment confirmation — usually within seconds of completing checkout. Your balance in the app header updates as soon as the payment settles.
If a network hiccup interrupts the confirmation step, an independent server-to-server reconciliation with Razorpay completes the delivery automatically, normally within a few minutes.
If credits don't appear
Refresh the page first — the balance updates on load. If the credits are still missing 15 minutes after a successful payment, write to hello@sandmatter.com from your account email with the Razorpay payment reference, or use Talk to us. We respond within 2 business days, and a payment we can't match to delivered credits is refunded.
Service availability
The service is delivered over the internet at neurovidz.com and works wherever you can sign in. Payments are currently accepted in INR.
Who we are
NeuroVidz is operated by SandMatter LLP (LLPIN: ACZ-9002), C-53 Century Tower, Opp. Galaxy Towers, Bodakdev, Ahmedabad — 380054, Gujarat, India.
hello@sandmatter.com · +91 74358 84422 · sandmatter.com