Cancellation & Refund Policy

Credits are consumed when an analysis runs — and the system is built so you are never charged for work it didn't deliver:

If we can't read your clip, we don't charge. When the system isn't confident enough to analyze a clip, it abstains — and an abstained analysis costs zero credits.

Failed runs refund themselves. If processing errors out after credits were deducted, those credits are returned to your balance automatically. No request needed.

Credit packs are one-time, prepaid purchases. If you buy a pack and change your mind, the unused credits are refundable within 7 days of purchase, on request. Credits already spent on delivered analyses are not refundable.

Approved refunds go back to your original payment method through Razorpay, our payment processor. Razorpay initiates the refund immediately on our action; banks typically post it within 5–7 business days.

Write to hello@sandmatter.com from the email on your NeuroVidz account, or use Talk to us. Include the payment reference from Razorpay if you have it. We respond within 2 business days.

There is no subscription, so there is nothing recurring to cancel. A checkout you close before paying is never charged, and a failed payment attempt is not captured — if your bank shows a hold for a payment that didn't complete, Razorpay reverses it automatically per its standard timelines.

NeuroVidz is operated by SandMatter LLP (LLPIN: ACZ-9002), C-53 Century Tower, Opp. Galaxy Towers, Bodakdev, Ahmedabad — 380054, Gujarat, India.

hello@sandmatter.com · +91 74358 84422 · sandmatter.com