Terms of Service

You must be at least 18 years old to use NeuroVidz. By using it you confirm that you are.

When you upload a video, you confirm that:

• You own it or have the rights to upload and analyze it.
• You have the consent of anyone identifiable in it (their face or voice), as required by law where they are.
• It does not contain illegal content, and uploading it does not infringe anyone's rights.

You keep ownership of your videos. You grant us only the limited licence needed to store and process them to provide your analysis.

You must not use NeuroVidz to:

• Analyze people without their consent, or for surveillance or covert monitoring.
• Evaluate, screen, or monitor employees, job candidates, or students — emotion/expression analysis in workplace and education contexts is restricted or prohibited under laws such as the EU AI Act, and is not permitted on NeuroVidz.
• Make automated decisions that materially affect people (hiring, lending, eligibility) based on the analysis.
• Re-identify individuals, or attempt to derive biometric identity from the outputs.
• Break the law, infringe rights, or abuse, overload, or reverse-engineer the service.

NeuroVidz estimates, from perceptual signals in your clip and grounded in published research, how a viewer's brain and emotions might respond, and scores how the clip is built (the craft score). It is a decision-support heuristic, not a measurement of any real person's brain, not a prediction of views, watch time, reach or any other audience result, and not medical, psychological, or diagnostic advice. Use it as creative guidance, not fact.

The service is in early access. Credits, limits, and features may change. We may modify or discontinue parts of the service, and we may suspend accounts that violate these Terms.

Credits are prepaid units of analysis, not money, and carry no cash value.

How many credits an analysis uses depends on the clip. A video uses 10 credits for each started minute, with a 1-second allowance: up to 61 seconds is 10 credits, up to 121 seconds is 20, and up to the 3-minute limit is 30. An audio clip up to the 3-minute limit uses 10 credits. The number is shown before you start an analysis.

On 25 September 2026 credits began to be counted this way; until then the same analysis was 1 credit for each started minute. Every credit an account held on that day — and on any order not yet paid — was multiplied by 10, with its expiry unchanged, so nothing you paid for or could analyse changed. Receipts issued before that day show credits as they were counted then.

How long credits last depends on how you got them. Credits bought as a one-time pack, and every credit an account held before plans were introduced, do not expire. The starter credits a new account receives can be used for 30 days. Team credits, sold by invoice, can be used for 60 days from the day they are added to your account. Credits from a monthly plan can be used for 30 days from payment, and those from a yearly plan for 12 months. If you renew the same plan, monthly or yearly, before its credits run out of time, their unused balance moves to the new plan's end, once, and never more than one of its own periods past its original end; buying a different plan does not carry credits over. When an analysis uses credits, the ones that expire soonest are used first. Plans are prepaid and do not renew on their own.

Purchases of credits are final. We do not refund unused credits, including if you change your mind after buying. What we do give back: the credits of an analysis that fails because of an error on our side, or that you cancel before its results are ready; the credits of an analysis we cannot complete in full because of our own daily limits (or we turn it away before any credit is used), or whose AI read we cannot generate because of an error on our side; and the money for a payment that is taken but whose credits never reach your account, or that is taken twice.

What a purchase costs and how it is delivered, and how and when anything is returned, are set out in the delivery policy and the cancellation & refund policy.

Payment is taken by the payment provider named at checkout. Where a provider acts as merchant of record for a transaction, that company is the seller for that transaction and its own terms apply to the payment itself; these Terms continue to govern your use of the service.

The service is provided "as is", without warranties of any kind. We don't guarantee it will be uninterrupted, error-free, or fit for a particular purpose.

To the maximum extent permitted by law, NeuroVidz will not be liable for any indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us (if any) in the 3 months before the claim.

These Terms are governed by the laws of India, and the courts of Gujarat, India have exclusive jurisdiction over any dispute arising from them.

We may update these Terms; material changes will require fresh acceptance. Questions: legal@neurovidz.com.