Delivery Policy

NeuroVidz sells prepaid credits for video and audio engagement analysis. Nothing physical is ever shipped, so there are no shipping charges, no couriers and no delivery addresses — your account is the delivery destination.

Credits are added to the signed-in account that made the purchase immediately after payment confirmation — usually within seconds of completing checkout. Your balance in the app header updates as soon as the payment settles.

If a network hiccup interrupts the confirmation step, an independent server-to-server reconciliation with Razorpay completes the delivery automatically, normally within a few minutes.

Every payment gets a numbered receipt at the same moment, listed under Settings with the credits it bought and, for a plan, the date they can be used until.

Team credits are sold by invoice rather than at checkout. We add them to the account you name once the invoice is paid, and they can be used for 60 days from that day.

Refresh the page first — the balance updates on load. If the credits are still missing 15 minutes after a successful payment, write to hello@sandmatter.com from your account email with the Razorpay payment reference, or use Talk to us. We respond within 2 business days. A payment we can't match to delivered credits, or one taken twice for the same purchase, is refunded in full; credits that were delivered are covered by the cancellation & refund policy, under which purchases of credits are final.

The service is delivered over the internet at neurovidz.com and works wherever you can sign in. Payments are currently accepted in INR.

NeuroVidz is operated by Sandmatter LLP, a limited liability partnership registered in India.

hello@sandmatter.com · +91 74358 84422 · sandmatter.com